Quick answers for getting from a photo to music—and for the moments when something does not work as expected.
Getting started
What is CapMusic?
CapMusic turns a photo into music recommendations.
How do I turn a photo into music?
Take or choose a photo and let CapMusic read the scene.
Can I use a photo I already took?
Yes, choose one from your photo library.
Music & playback
Do I need Apple Music?
Full playback may require an Apple Music subscription.
Why do I only hear a preview or no audio?
Check Apple Music access, volume, and network settings.
Why does a recommendation not match my taste?
Try a clearer photo or generate again.
Photos & permissions
Why can’t CapMusic open the camera or photo library?
Allow access in iOS Settings.
Are Location and Health permissions required?
No, they are optional recommendation context.
What Health information can CapMusic use?
Only permitted data used as optional context.
Privacy & data
What happens to my photo?
It is processed over encrypted connections to create a recommendation.
Does CapMusic sell my data or use it for ads?
No.
Can a photo include location information?
Yes, original photo metadata can include a location.
Troubleshooting
Why is scene analysis taking too long?
Check the network and try again.
Why did CapMusic return no playlist?
Try another photo and check Apple Music access.
What should I include when contacting support?
Include device, iOS version, steps, and the exact message.
Tell us what happened.
Send the team a short description of the issue and we will help you find the next step.
Email support